Terms and Conditions

These are the general terms and conditions which apply to your purchase of goods from AWAL BATH Online through our website at www.awalbathonline.com. It is available on the AWAL BATH Online website at “Awal Bath System Terms and Conditions” page.

AWAL BATH Online, when we talk about AWAL BATH in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from AWAL BATH and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from AWAL BATH Online.

We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on Awal Bath System Terms and Conditions page. You should review the general terms and conditions and return policy posted on this page before each request.

If you have any questions concerning terms and conditions, return policy, cancellation policy, products, please write to us on support@awalbathonline.com or contact us on 00966553388489

Information about AWAL BATH Online and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to insure the accuracy and validity of all information contained on AWAL BATH Online website, including product descriptions’ and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on AWAL BATH Online website ASAP, if we find that this error has any impact on your order we shall try to inform you.

You should keep in mind that AWAL BATH Online provides a different shopping experience than buying from the physical store. You have to be aware about:

Our services:

We sell AWAL BATH products and services, through our website www.awalbathonline.com or through our Showrooms.

Colors

White Color of products shown on website depend on many factors – including display settings used on the site; products shape and sizes. It may appear different in reality than the screen. We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on its availability in Warehouse stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in Showrooms at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive.

Promotion offers and products

Promotion offers and products on AWAL BATH Online website may not be all available in our Showroom and vice versa.

Our product prices on our website are the same as those listed in our Showrooms. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.

Validity of information

AWAL BATH assumes the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. AWAL BATH shall not be responsible if otherwise happens.

Protection:

We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

Be cautious!! You may encounter many pseudo AWAL BATH Online websites, which may seem similar to the official website and claim selling our products. AWAL BATH is not responsible for any fraud or fraudulent attempts by other websites. The official AWAL BATH Online website is: www.awalbathonline.com

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.

Security

It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.

The eligibility to order and purchase our products

Unless you are 18 years old or older you may not purchase from AWAL BATH Online. The delivery address must be in the Kingdom of Saudi Arabia. You should provide a valid email, a cell phone number that you can be contacted through easily.

Order to purchase products

Your personal email, is considered as confirmation for your final order that you have sent to AWAL BATH Online. Please pay attention when placing your order, since you may not be able to modify or add any more products after we send you your confirmation email.

In case you desire to modify your order after you complete your purchase, you will incur additional costs as shown below.

Purchase requisition approval contains the product details that you have ordered, the total cost of comprehensive delivery, assembly and order number. You should print a copy of these general terms and conditions, along with the return policy, and cancellation policy then keep them in a safe place. You will need to refer to this data when you contact us with your request.

Acceptance of the purchase order:

Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; with any amount owed.

Payment

We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made

We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks.

Prices

All prices listed on “AWAL BATH Online” are AWAL BATH product prices, unless otherwise stated. Prices listed do not include delivery, or assembly fees. Delivery and assembly fees will be added to the total price of your Final order placed.

The price that you paid for your products is the price of “AWAL BATH Online” when you ordered your purchase; unless these terms and conditions stated otherwise.

Product availability

Although we constantly check the accuracy of our stock on “AWAL BATH Online” and its compatibility with the physical inventory in our warehouse, error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. We shall offer you the option of reconfirming your order according to the correct quantity available in stock or to cancel your order if you wish. If you wish to cancel your order due to incorrect stock data or if we fail to provide the product you ordered, we shall return your full amount as soon as possible according to our Refund policy, in refund section. In case we fail to contact you using the contact information you provided when placing your order, we shall deal with the order as cancelled and the whole amount will be refunded according to our Refund policy in the refund section.

Delivery Policy:

Delivery through the internet is provided through Intermediary Companies (referred here as “Intermediate transporter” with the pronoun “we” and its derivatives) When we refer to the pronoun “you” or its derivatives we mean the buyer of the products and the user of delivery service through the internet.

We have contracted Intermediate transporter to provide home delivery. Nevertheless, we shall remain responsible for the performance of home delivery service to you.

We shall do our best to deliver your products according to delivery date provided in the email, but please note that all delivery dates provided through “AWAL BATH Online” (either on the website or by phone or email) are estimated dates, delivery timing may differ.

AWAL BATH reserves the right to change the terms of delivery at any time. Any changes in delivery terms become valid on all new deliveries, which are made after posting the new changes on our website.

Delivery locations

We shall deliver purchased products to the address specified in the purchase order. Delivery location must be inside the Kingdom of Saudi Arabia by Road Transportation Facility and according to delivery places specified previously at the time of order Placement. You assume responsibility to be present in the delivery address or location on the date of delivery, we reserve the right to check the recipient data to insure that the customer had received his order.

Delivery Dates

We strive to deliver your order within 5 working days in case product stock available in our warehouse, or 30 working days in case product stock not available in our warehouse.

You have to check your email to make sure your order has been received and make sure you are present in the address provided on the date of delivery. In case you cannot be present on the specified time, you have to inform us to change the date of delivery in the nearest possible time. At least 72 hours ahead of changing the date of delivery by calling one of our representatives on this number: 00966553388489. Any change of delivery date less than 72 hours’ notice would oblige you to pay storage fees to the Intermediary Companies.

If you provide us with wrong information or incomplete data, we shall cancel your delivery without any prior notice.

In case you cancel an order completely (total cancellation) 72 hours prior to the date of delivery “the cancellation period” you would have the right to get a full refund for the amount you paid (the purchase price, delivery and assemble fees) unless the cancellation took place within the 72 hours then you may not be refunded with the delivery fees.

Cancelling any order (partially) due to problem of availability in stock or due to customer or due to your request, would cause the rescheduling of delivery date.

If your purchase what is not available, we shall contact you to inform you and give you the option of either cancelling the unavailable product and keep your order or cancel the whole order. If we could not contact you (or if you don’t return our calls, or we could not reach you) your order will be kept waiting for you to follow up for 3 days after the delivery date. After the 3 days your order will be cancelled and the amount you paid will be returned to your account.

If you decide to accept the order after the cancellation of the unavailable items. If the decision was delayed more than the time limit. Then delivery time needs to be changed.

You have the right to change the date of delivery for a period of 30 days from the order date.

Product Delivery

Purchased products are delivered between Saturdays and Thursdays. Delivery will be only to entrance of the address. Delivery will be done only through Road Transportation.

Truck Delivery

On the day of delivery, the delivery team will contact you ahead of time to confirm your presence in the location to receive your order and to ensure that there are no unexpected restrictions on access.

Delivery Arrangements

Once you implement your order online, we will send you a letter of confirmation by email containing product delivery date. Delivery date will be the date you have chosen online when submitting your purchase order.

If you fail to choose the delivery date or if the service is not available, we shall accept your order then our representative will contact you to specify the date and time of delivery.

Delivery will be to the address you specified in your online order or through our representative. If you fail to choose delivery date due to technical problems or due to your order delivery date changes, you have to make sure we can reach your address specified, to be present to receive your order and on the date agreed upon. Please notify us as soon as possible if you cannot be present to receive your delivery. We shall not be responsible for any delay in delivery due to your breach of these terms and conditions.

If you are not present in person to receive your order, you may assign someone to do so on your behalf. The person you assign must be an adult capable of receiving and to acknowledge the order; we shall have the right to rely on his instructions as if it were issued by you.

The delivery staff are not allowed to leave any items without having the receipt signed.

On delivery, please check all products delivered, its physical condition. You will be asked to sign the delivery documents, which confirm that the delivery process had been completed, the number of your packages, and that the delivery didn’t cause any damages to your properties, and that the products delivered were “free from any damages” and that you are comfortable and satisfied with the service you have received.

If there are any clear damages, missing items, or incorrect items, please specify that on top of the receipt document given to you on time of delivery. Missing, damaged or incorrect items will be exchanged and delivered free of charge.

That will not affect your legal right to notify us on a later date once you find any damage on the product later on. You must notify us of any products that are damaged, missing, or/and incorrect within a reasonable time after that you get a chance to test your products.

Once you receive your order personally (or by your representative), you become the owner of those items and you would be from that time responsible for it. That means you will be responsible of any damages or loss that may occur later.

Damaged Products

If you find out that packages have any damaged items or have any defects (when received), you must contact us on the number 00966553388489 about all damages and defects, to insure the order as soon as possible after delivery.

You must keep any damaged item for examination when delivered later. If you get rid of any damaged items before we have the chance to examine it, you will affect any claim for replacement.

Once it is proven our responsibility for any damaged item, we shall replace it to you, or if we fail to do so, we shall refund you with the full amount you paid for it with no delivery charges.

Responsibilities

In case of any unexpected circumstances (similar not limited to: truck crashes, road accidents, traffic jams, or severe weather conditions etc…), we shall do our best to contact you to reschedule or rearrange a new date and time for delivery. We shall not be responsible for any losses arising from delivery delay that are beyond our control.

We shall repair any damages caused by our staff during their performance. However, we shall not be responsible for the cost of repairing any defects or damages preceded our online delivery.

We shall only provide delivery services for personnel or home use. You must agree not to use our online services for any commercial purposes or for resale. We neither assume any liability for any loss of data, or loss of business, or loss of revenue or business interruption, or any effect on your business reputation.

Delivery Restrictions from AWAL BATH

AWAL BATH does not deliver any perishable products . Please check products’ measurements when you purchase to make sure there is enough space in the location where you need it for, and that the item after assembly will fit the place chosen for in your home.

Prior to our delivery, you must make sure there is enough space for us to enter, enough space to complete the delivery process, and to make sure that entrance leading to your home are all adequate for delivery. You must make sure that your home, your area, and the location of delivery is safe for our delivery staff.

You must also remove all breakable items that may be damaged or broken during delivery such as lamps, vases, or frames etc…

To ensure safe delivery of your items, you must provide us with as much details as possible in advance, about the status of the address, and circumstances related to the area that might affect the delivery process such as: (Would there be enough time to load/unload? Do you live in an area where it is restricted for trucks to park and load/unload? Are there any restrictions in terms of height, width, or weight? Are there any restrictions in terms of car parking? Does the truck need a special permission to park? Would delivery be to a higher level that ground floor? Would it be hard to reach the location due to narrow doors? If delivery is for business area, is there any restriction to working hours?)

We shall do our best to deliver all your items to the location you choose, safely and practically.

The delivery staff will conduct a risk assessment before moving any products, they will assess any health and safety risks for each individual. Delivery staff will not deliver any products other than those agreed upon and listed in the confirmation receipt, nor will they deliver any products that might represent any safety risks after conducting the risk assessment.

Delivery staff are not allowed and should not do the following: Doors, windows, door frames removal in order to complete the delivery process (in case that procedure is required, it should be performed before delivery; we shall not carry any specialized lifting equipment); delivery staff will not disassemble or assemble any products they deliver, nor would they unpack any; or remove its bases when delivering (if you are worried about any damages that might occur to your wooden floor or to your rugs you must ensure proper covers to protect it).

Cancelling Policy: Your right to cancel

When placing an order from “AWAL BATH Online” you may cancel your order any time before products are sent to your address.

That means if you change your mind about your order, or you decide for any reason you don’t want it, you may notify us by calling any of our Showrooms and cancel your order.

You will have the right to cancel your order completely and we shall refund your credit card with the full amount (the card used originally in the purchase order)

If you wish to cancel your purchase order due to incorrect stock data or if we fail to provide the product you ordered, we shall return your full amount as soon as possible.

Cancelling any order (partially) due to problem of availability in stock or due to customer or due to your request, would cause a rescheduling of delivery date. (Please refer to the Delivery Terms section).

Return Policy

In case we agree to return, Products to be returned need to be in a proper condition as received, wrapped in its original wrapping, we shall refund you with the same way your originally paid for it (for example the amount will be refunded to your credit card account you used when you placed you purchase order).

Our Conditions to receive the products

We shall receive the products from you in any of our Warehouse according to the following conditions:

  • You agree to give all products you want to return to our representative along with all accessories and parts.
  • You must sign the return receipt to confirm the return process.
  • If you cannot be present in person to return the products you may assign someone to act on your behalf. Your representative must be an adult, distinctive, able to supervise all products when returned on your behalf, and you agree that we shall have the right to rely on his instructions as if they were yours.

Refunding your Money

We shall refund the amount paid to purchase the products and refund the money to your credit card account used in payment. However, please note that products must be returned as specified in the return Policy. Other than, as stated in the return policy, we shall not refund any delivery or assembly fees you paid if you demand to return the products we delivered to our Warehouses. If we agree to refund your money, we shall not be responsible to refund the money to your bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks.

Note: This document is a translation from the original Arabic Terms & Conditions document. In case of information discrepancy, the Arabic Terms & Conditions will apply in legal matters.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from AWAL BATH Online. We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on AWAL BATH Online.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products please contact us and talk to one of our representatives in on this number: 00966553388489.